Returns & Refunds Guidelines Leave a comment
Frequently Asked Queries:
Which products qualify for returns?
Most new products, if they remain in their unopened packaging, can be returned within a 30-day period for a full refund.
When will I receive my refund?
Usually, refunds are processed within 2-3 weeks. However, once we inspect your returned product, it often takes just 3-5 days to process the refund.
How do I ask for a product replacement?
Replacements are available only for the exact item and version you originally bought. The faulty product must be returned within 30 days. If you’re looking to swap it for another item, you’ll need to return the first one and place a new order.
Policy Summary:
Our returns and refunds policy is valid for 30 days post-purchase. Beyond this period, we’re unable to provide a refund or exchange.
For a successful return, ensure the product is unused, remains in the state you received it, and retains its original packaging.
There are certain products we can’t accept returns for. This includes perishable items like food and flowers, as well as newspapers and magazines. We also exclude intimate/sanitary items, dangerous substances, and items that can easily catch fire.
Other items we don’t accept for returns include:
- Gift vouchers
- Digital software
- Selected health and personal care products
For processing your return, a purchase receipt or proof is mandatory.
Kindly refrain from returning your purchase directly to its producer.
In specific scenarios, we might offer only a partial refund:
- Books showing clear wear and tear
- Opened CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records.
- Products not in their original state, damaged, or missing components not because of our mistake.
- Products are sent back after more than 30 days from delivery.
